Payments made through the payment gateway cannot be returned, with the following exceptions:

• The multiple or excessive debiting of a customer's card or bank account in a single transaction is the result of a technological malfunction. The consumer will receive their extra money back less any Payment Gateway fees.
• Money has been taken from the customer's bank or credit card due to a technical issue, but enrollment has failed. Customers can register using the free services offered (website name). In this instance, after deducting the related Payment Gateway costs, the money will be given back to the customer.
• The customer must present the original payment receipt and transaction number to be qualified for a refund. Send the application in the appropriate format by email to (insert email address).
• If the claim is accepted after manual processing and within 21 days of receiving the online registration form, (website name) will issue the reimbursement. Depending on the procedures followed by your bank, it may take anywhere between 5 and 7 days for the money to show up in your account.
• (Website name) will get in touch with the payee or user regarding payments for purchases they haven't been paid for, and (Website name) will handle the payment settlement.
• If (website name) is unable to resolve the dispute, it may be directly credited to the account of the disputed payer. The direct credit and debit that the contesting payer made to the payee's account cannot be disputed by the payee. The money will be handled by (website name) providers in accordance with the terms of the settlement once the payee and payer have reached an agreement.
• Even when the payee/user/service provider has already received payment in the event of a chargeback, the payment must still be handled in accordance with the agreement. It is important to make users and payers aware of this.